Our Terms & Conditions

The adjusted terms and conditions better reflect current practice and the collective labour agreement (CLA). In addition, these adjustments contribute to greater transparency and improved readability of our contracts and terms.

When you open the OuderApp, a pop-up will appear from Monday 29 December onwards, including a link to the current terms and conditions of CompaNanny and a button that allows you to accept or decline them.

If you do not yet have an agreement with us, you will always receive the most recent terms and conditions together with your contract. By signing the contract, you automatically agree to our terms and conditions.

Since 1 September, these terms and conditions have indeed already applied automatically to new contracts. However, the pop-up in the OuderApp can only be enabled for all users. We therefore ask you to confirm your agreement via the pop-up, so that it disappears and you retain access to the OuderApp.

• In line with the collective labour agreement (CLA), 5 May will henceforth be a day off for all employees at our locations. All our locations will therefore be closed on this day (Article 12.1).
• To increase transparency, we have added an additional paragraph clarifying our rights with regard to changes to opening days, childcare hours and similar matters (Article 5.3).
• To make our contracts more concise, the reference to the non-poaching clause has been moved from the contract to the Additional Terms and Conditions (Article 11).

The non-poaching clause means that parents are not permitted to approach employees of CompaNanny for employment or for the care of their child(ren) for a period of 18 months after the termination of the contract. The reference to this clause was previously included in the contract and has been moved to the additional terms and conditions in order to keep our contracts clear and concise.

All childcare agreements that have been or will be concluded as of 1 January 2026 are subject to CompaNanny’s latest terms and conditions. This also applies if your child transitions, for example, from daycare to after-school care and you enter into a new agreement for this purpose, or if an existing contract is adjusted.

When you open the OuderApp, a pop-up will appear asking you to accept or decline the terms and conditions. You can dismiss this pop-up a maximum of three times. After the third time, access to the OuderApp will be blocked until you have accepted or declined the terms and conditions. We have implemented this because it is important for our administration to know whether you agree with the new terms.